Effective Date: July 5, 2025
At Chenxi Aluminum, we are committed to delivering your orders safely, promptly, and efficiently, no matter where you are in the world. This Shipping Policy explains our delivery methods, timelines, and responsibilities.
1. Shipping Methods
We offer flexible international shipping options, including:
- Sea Freight – Ideal for large-volume and bulk aluminum orders
- Air Freight – For urgent or time-sensitive shipments
- Express Courier – (DHL / FedEx / UPS) for samples or small packages
We work closely with trusted logistics partners and freight forwarders to ensure secure and timely delivery.
2. Processing & Lead Time
- Standard production lead time: 15–25 business days (depending on product type and order volume)
- Shipping time varies by destination and shipping method:
- Sea freight: 15–45 days
- Air freight: 5–12 days
- Courier: 3–7 days
We will provide an estimated delivery schedule once your order is confirmed.
3. Shipping Costs
Shipping fees are determined based on:
- Destination country
- Shipping method (sea, air, express)
- Total weight and volume of the order
- Incoterms agreed upon (e.g. EXW, FOB, CIF, DDP)
Shipping costs will be quoted in your official quotation or invoice. Clients may also use their own forwarder if preferred.
4. Tracking & Notifications
Once your order is shipped, we will provide:
- Bill of Lading (for sea freight)
- Tracking number (for air freight or courier)
- Packing list and other necessary shipping documents
You will be kept updated throughout the shipping process.
5. Customs & Import Duties
- Import taxes, customs duties, and clearance fees (if any) are the buyer’s responsibility, unless otherwise agreed in writing.
- We will assist in preparing all necessary export documents to facilitate smooth customs clearance.
6. Shipping Damage or Delay
- Please inspect your shipment upon arrival. If products are damaged during transit, notify us within 5 days with clear photos and documentation.
- We will assist in filing claims with the carrier if applicable.
- Delays caused by customs clearance, shipping company disruptions, or force majeure are beyond our control, but we will do our best to assist you.
7. Contact Us
If you have questions regarding shipping or need special arrangements, please contact:
Chenxi Aluminum
No. 13, Hengzhengang Industrial Zone, Shishan Town, Foshan, Guangdong, China
We reserve the right to update this Shipping Policy at any time. The latest version will always be available on our website.